Frequently Asked Questions
Everything you need to know about your next ride.
Do you offer professional assembly for bikes purchased online?
Yes, every bike purchased through Black Mountain Bicycles is professionally assembled and safety-checked by our certified mechanics before it is ready for pickup or shipping.
What is your return policy on cycling gear?
We offer a 30-day return policy on most accessories and apparel. Items must be in new, unused condition with original packaging and tags attached.
How do I determine the correct frame size for my height?
Each product page includes a specific size chart. If you are between sizes, we recommend visiting our store for a professional fitting or contacting our support team for a personalized recommendation.
Do you provide international shipping for mountain bikes?
Currently, we only ship bicycles within the continental United States to ensure we can provide the best support and warranty service for our customers.
What kind of warranty comes with a new bicycle?
All new bikes come with a manufacturer's limited warranty covering frame defects. Additionally, Black Mountain Bicycles provides a complimentary 90-day tune-up for every new bike sold.
Can I finance my purchase?
Yes, we offer flexible financing options through our partners at checkout, allowing you to pay for your new gear in monthly installments.